CRM Transformation Senior Manager

Job Summary

A company is looking for a Senior Manager, CRM Transformation.

Key Responsibilities

• Lead the strategy, design, and delivery of enterprise CRM capabilities for the Order-to-Cash process
• Translate O2C business requirements into Salesforce capabilities and monitor KPIs for performance
• Manage CRM transformation initiatives, including discovery, process design, and execution

Required Qualifications

• 8-12 years of experience in CRM, business transformation, or enterprise applications with a focus on Order-to-Cash
• 5+ years of experience delivering solutions in the Salesforce ecosystem
• Bachelor's degree
• Salesforce certifications (e.g., Administrator, Sales/Service/Platform App Builder) are preferred