Cross Connect Specialist

Job Summary

A company is looking for a Cross Connect Specialist to manage customer connection requests in a data center environment.

Key Responsibilities

• Manage high volume customer connection requests, including processing and prioritizing orders
• Create and oversee fulfillment tickets for interconnection orders, ensuring timely completion
• Maintain accurate records of customer interactions and orders using CRM software

Required Qualifications

• 3+ years of relevant work experience in telecom, IT support, or customer service
• Familiarity with CRM software and ticketing systems
• Knowledge of network technology and telecom carrier practices
• High school diploma or equivalent; Bachelor's degree preferred
• Stable internet connection for remote work