Cruise Vacation Planner

Job Summary

Responsible for developing relationships with new-to-Cunard and returning guests, the full-time Cruise Vacation Planner will engage in proactive outbound sales to convert qualified opportunities into deposited bookings while working remotely from Miami.

Key responsibilities

• Convert qualified new-to-Cunard and returning guest opportunities into deposited bookings by managing outbound leads and follow-up activities
• Develop a portfolio of new and returning guests to drive repeat business, referrals, and loyalty through personalized outreach
• Document guest interactions and preferences accurately in CRM systems while adhering to company policies and maintaining disciplined follow-up

Required qualifications

• High school diploma/GED or equivalent relevant experience
• Minimum 2 years of demonstrated sales experience in a goal- or quota-driven environment, preferably in travel or luxury retail
• Proven ability to meet or exceed individual sales and conversion targets
• Strong consultative selling skills, including relationship development and objection handling
• Ability to work independently in a remote sales environment while managing time and priorities effectively