CSAT Analyst

Job Summary

A company is looking for a CSAT Analyst to provide oversight of Customer Satisfaction functions for partner programs.

Key Responsibilities

• Lead calibration exercises for QA team members and ensure timely completion of DSAT categorization
• Deliver insights and recommendations to partner leaders, advocating for improvements based on data analysis
• Prepare and present CSAT-related reports and slides, identifying trends and areas for improvement

Required Qualifications

• 2+ years of experience in quality assurance for customer service or BPOs
• Ability to learn and adapt to partner culture, processes, and policies quickly
• Understanding of statistical significance and data analysis methods
• Tech-savvy with proficiency in QMS platforms, Google Suite, and Slack
• Organized with effective time management skills