CSR II Operations

Job Summary

A company is looking for a CSR II Operations position.

Key Responsibilities:

• Provide customer service via phone, email, or chat for inquiries on health and COVID related topics
• Answer incoming calls, emails, chats, and provide assistance in scheduling vaccines or sending out kits
• Maintain up-to-date knowledge of CDC public response, procedures, and policies to provide knowledgeable responses

Required Qualifications:

• High School diploma or GED
• Minimum six months of customer service/administrative/call center experience
• Experience working with a PC, MS Word, and Outlook
• Previous experience with phone systems and headset preferred
• Must be able to work from home and comply with remote working policies