CSR II Operations

Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Jul 11, 2024
This job expires in: 27 days

Job Summary

A company is looking for a CSR II Operations position.

Key Responsibilities:
  • Provide customer service via phone, email, or chat for inquiries on health and COVID related topics
  • Answer incoming calls, emails, chats, and provide assistance in scheduling vaccines or sending out kits
  • Maintain up-to-date knowledge of CDC public response, procedures, and policies to provide knowledgeable responses

Required Qualifications:
  • High School diploma or GED
  • Minimum six months of customer service/administrative/call center experience
  • Experience working with a PC, MS Word, and Outlook
  • Previous experience with phone systems and headset preferred
  • Must be able to work from home and comply with remote working policies

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