CTC Case Management Specialist

Job Summary

A company is looking for a CTC Case & Process Specialist GSA.

Key Responsibilities

• Provide customer support for the E2E OTC reimbursement process in GSA markets
• Act as a single point of contact for complex case inquiries and manage dispute resolutions
• Support UAT testing and develop case management processes, including training for new employees

Required Qualifications

• Degree or relevant experience
• Experience in customer service/order management, preferably in MedTech
• Proficiency in Excel, Microsoft Word, and PowerPoint
• Experience with CRM and ERP systems, particularly Salesforce and SAP
• Fluent in German and at least B/C level in English