CTC Case Management Specialist

Job Summary

A company is looking for a CTC Case & Process Specialist GSA.

Key Responsibilities

• Provide customer support for case and process management services related to the E2E OTC reimbursement process
• Act as a point of contact for inquiries, dispute management, and developing standard solutions for complex cases
• Support UAT Testing teams and train new employees on Salesforce Lightning and SAP processes

Required Qualifications and Education

• Degree or relevant experience in customer service/order management (MedTech preferred)
• Experience with CRM and ERP systems, specifically Salesforce and SAP
• Proficiency in Excel, Microsoft Word, and PowerPoint
• Fluency in German and a minimum of B/C level in English
• Ability to manage workload efficiently and prioritize tasks effectively