Customer Account Associate

Job Summary

Detail-oriented and proactive, the full-time remote Customer Account Associate will manage client inquiries, process endorsement requests, and maintain organized records while ensuring outstanding service in the insurance industry.

Key responsibilities

• Serve as the primary point of contact for the Rental Team, handling inbound calls and emails to resolve client inquiries efficiently
• Provide accurate responses to insured individuals and agents regarding policy details and coverage guidance
• Manage endorsement requests and bind requests, ensuring compliance with underwriting guidelines and maintaining accurate records

Required qualifications

• 1 to 3 years of experience in the insurance industry preferred
• Associate's degree in business administration, Finance, Risk Management, or related field, or equivalent insurance experience
• Proficiency in MS Office applications, including Word, Teams, and Excel
• Ability to multitask in a fast-paced work environment