Customer Account Management Manager

Job Summary

A company is looking for a Manager of Customer Account Management.

Key Responsibilities

• Manage and develop a team of Customer Account Managers to achieve revenue targets
• Drive team performance across key KPIs related to customer retention and revenue growth
• Collaborate with cross-functional teams to ensure successful customer outcomes and identify growth opportunities

Required Qualifications

• 3-5 years of experience in customer-facing roles such as customer success or account management
• Proven ability to lead and inspire customer-facing teams
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred
• Strong analytical skills for assessing customer health and identifying opportunities
• Familiarity with Salesforce and similar sales execution platforms