Customer Account Management Manager

Job Summary

Leading a team of Customer Account Managers, the full-time remote Customer Account Management Manager will drive customer satisfaction, retention, and growth while developing strategies to enhance customer relationships and maximize revenue opportunities.

Key responsibilities

• Hire, coach, and mentor a high-performing team of Customer Account Managers to achieve performance goals
• Develop and implement strategies to optimize customer satisfaction, retention, and expansion
• Collaborate cross-functionally to improve processes and enhance the overall customer experience

Required qualifications

• Proven experience in customer success, account management, or sales leadership
• 5+ years of experience in Account Management, Renewals Management, and/or Sales
• 3+ years of people management experience in a customer-facing role
• Strong strategic thinking and problem-solving abilities with a data-driven approach
• Excellent communication, negotiation, and stakeholder management skills