Customer Account Manager

Job Summary

A company is looking for a Customer Account Manager, Upmarket.

Key Responsibilities

• Serve as a trusted advisor to drive customer satisfaction, retention, and growth across a portfolio of accounts
• Build relationships with key decision makers and stakeholders to understand business objectives and develop strategic plans
• Act as the voice of the customer to provide feedback for product and service improvements

Required Qualifications

• 6+ years of customer and/or account management experience
• Experience working in a B2B SaaS environment, preferably in HR Technology
• Proven ability to develop strategies that meet retention targets or quotas
• Demonstrated customer-oriented business acumen, including data-driven decision making
• Proficiency with tools such as Salesforce, Gainsight, Drift, Google Suite, and Slack