Customer Account Manager

Job Summary

A company is looking for a Customer Account Manager - West.

Key Responsibilities

• Manage a book of corporate accounts with a focus on retention and revenue expansion
• Oversee the negotiation process for contract renewals and expansions
• Consult with customers to understand their goals and ensure ongoing value from products and services

Required Qualifications

• 3 to 8+ years of experience in customer success or account management, preferably in technology
• Background in XaaS business models (SaaS, PaaS, IaaS) with experience in IT Operations, Finance, or Software Engineering
• Proficiency in contract negotiation and conflict resolution
• Strong understanding of cloud computing and IT services
• Experience with CRM software and managing customer accounts