Customer Account Manager

Job Summary

A company is looking for a Customer Account Manager.

Key Responsibilities

• Manage a high-volume portfolio of digital customer accounts to drive revenue retention and identify expansion opportunities
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
• Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth

Required Qualifications

• Minimum of 2 years of experience in account management, customer success management, or sales; SaaS experience preferred
• Proven track record of meeting or exceeding quota in a revenue-focused role
• Experience managing renewals and identifying growth opportunities within an existing customer base
• Proficiency in CRM systems (Salesforce preferred) and ability to use data to inform decisions
• Strong commercial acumen and ability to navigate customer conversations with a consultative approach