Customer Account Manager

Job Summary

Serving as a trusted advisor, the full-time remote Customer Account Manager will drive customer satisfaction and growth by managing a portfolio of accounts, fostering relationships, and optimizing platform adoption.

Key responsibilities

• Build and nurture relationships with key decision makers to drive customer satisfaction and retention
• Partner with customers to understand their business objectives and develop strategic plans for success with the Lattice platform
• Proactively identify growth opportunities and engage customers to ensure they achieve maximum value from their investment

Required qualifications

• 6+ years of customer and/or account management experience
• Experience in a B2B SaaS environment, with a preference for HR Technology
• Proven ability to carry a retention target or quota and develop effective strategies
• Strong business acumen with the ability to use data for decision-making and persuasion
• Proficiency with tools such as Salesforce, Gainsight, Drift, Google Suite, and Slack