Customer Account Manager

Job Summary

Managing a portfolio of corporate accounts, the full-time remote Customer Account Manager will focus on retention, contract negotiations, and consulting with customers to ensure they derive ongoing value from the company's products and services.

Key responsibilities

• Manage a book of corporate accounts with a goal of achieving a retention rate of 90% or higher
• Own the negotiation process for contract renewals and expansions from start to finish
• Consult with customers throughout the lifecycle to understand their business goals and ensure satisfaction with the company's offerings

Required qualifications

• A minimum of 3 to 8+ years of experience in a customer success or account management role, preferably in the technology industry
• Proficiency in contract negotiation and conflict resolution
• Strong understanding of cloud computing, IT services, or related fields
• Experience in managing customer accounts and resolving issues
• Ability to recognize and maximize expansion opportunities within customer organizations