Customer Account Manager

Job Summary

Dedicated and empathetic, the full-time Customer Account Manager will provide high-volume support for a daycare staffing company, managing multiple conversations across various channels while coordinating logistics such as transportation and payments remotely.

Key responsibilities

• Responding to inbound worker messages and handling center calls to ensure timely support
• Coordinating shift logistics, payments, schedules, and managing feedback and escalations
• Arranging transportation for workers to ensure punctuality for their shifts

Required qualifications

• Strong written and verbal communication skills in English
• Prior experience in customer success, client support, or call/chat handling in a fast-paced environment
• Ability to manage multiple conversations and tasks simultaneously
• Comfortable using support software, chat platforms, and basic CRM or ticketing tools
• Problem-solving mindset with the ability to escalate issues when necessary