Customer Account Manager

Job Summary

Driving upsell and expansion revenue across a high-volume portfolio of existing customer accounts, the full-time remote Customer Account Manager will proactively prospect for new opportunities, manage customer relationships, and collaborate with internal teams to ensure a positive customer experience.

Key Responsibilities

• Independently prospect and identify upsell/cross-sell opportunities with current customers
• Apply value-based selling methodology to uncover customer business drivers and pain points
• Create and execute comprehensive territory plans to drive customer retention and upsell opportunities

Required Qualifications

• 1-2 years of experience in a customer-facing role with a proven track record of stakeholder interaction
• Ability to drive account retention and identify expansion opportunities with minimal oversight
• Professional knowledge of MS Office and experience with Salesforce.com or similar CRM tools
• Exceptional attention to detail and the ability to perform effectively under pressure
• Strong teamwork and cross-group collaboration skills