Customer Account Manager (French Speaking)
Job Summary
Managing a portfolio of enterprise clients, the full-time Customer Account Manager (French Speaking) will provide proactive account relationship management, handle billing inquiries, and oversee contract renewals in a remote capacity.
Key responsibilities:
- Build and maintain relationships with the top 50 customers, ensuring high-quality customer service
- Manage ongoing contract renewals and address escalated customer service concerns
- Collaborate with internal teams to ensure timely project completion and introduce new products/services to clients
Required qualifications:
- 2-5 years of experience in SaaS account management or technical customer success
- Fluency in French or Qu b cois
- Knowledge of accounting and billing fundamentals
- Experience with Hosted Telephony (VOIP/SIP)
- Strong aptitude for technology and ability to create customer-facing presentations
Complete Job Description
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