Customer Account Representative

Job Summary

Detail-oriented and reliable, the Customer Account Representative will support inside sales and marketing efforts, manage customer inquiries, and ensure timely order processing in a hybrid or remote role.

Key responsibilities

• Act as the primary point of contact for customer inquiries, ensuring fast responses and resolution of issues
• Collaborate with sales teams to track orders, advise on delivery timelines, and meet sales goals
• Conduct contract reviews in Salesforce and manage quotes, returns, and customer follow-ups

Required qualifications

• 2-3 years of inside sales experience, preferably in the semiconductor industry
• Completion of 2 years of college education is preferred
• Strong computer skills, particularly in Word and Excel
• Experience with ERP systems, preferably Epicor ERP
• Detail-oriented with a focus on customer satisfaction