Customer Account Specialist

Job Summary

A company is looking for a Customer Account Specialist.

Key Responsibilities:

• Maintain customer accounts within Salesforce and a custom license server
• Troubleshoot, identify, and resolve errors in licenses, contract terms, and account access
• Support account management and technical support for customer success

Required Qualifications:

• Ability to work independently and with remote teammates in different time zones
• Military or Law Enforcement experience at any level is highly valued
• Experience using Salesforce (2+ years preferred)
• Experience working with cross-functional teams across an organization
• Familiarity with SaaS licensing support