Customer Account Specialist

Job Summary

A company is looking for a Customer Account Specialist to support delinquent customers and manage account resolutions.

Key Responsibilities

• Support delinquent customers by identifying issues and educating them on resolutions
• Negotiate payment plan modifications and administer collection efforts in compliance with regulations
• Review account information and assist with resolving misapplied cash issues

Required Qualifications

• Bachelor's degree in business or a related discipline preferred
• Minimum of 1 year of experience in customer service
• Ability to remain seated for long periods in a call center environment
• Strong computer aptitude and ability to learn quickly
• Knowledge of negotiation techniques is a plus