Customer Account Specialist

Job Summary

A company is looking for a Customer Account Specialist to manage relationships between Customer Support, Sales, and Product License Management.

Key Responsibilities

• Maintain customer accounts within Salesforce and a custom license server
• Troubleshoot, identify, and resolve errors in licenses, contract terms, and account access
• Analyze large volumes of account and contact data for patterns and trends

Required Qualifications

• Military or Law Enforcement experience at any level is highly valued
• Experience using Salesforce (2+ years preferred)
• Experience working with cross-functional teams across an organization
• Familiarity with using a SSO solution, preferably Okta
• Familiarity with SaaS licensing support