Customer Account Specialist

Job Summary

Managing credit and collection duties for customer accounts, the full-time Customer Account Specialist will perform telephone collections, negotiate payment plans, and resolve delinquent accounts in a remote work environment.

Key Responsibilities

• Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections and account management
• Collects past due accounts utilizing technology and collection strategies, negotiating payment plans with customers
• Evaluates financial statements and authorizes credit establishment within company guidelines while managing assigned accounts to maintain low levels of delinquency

Required Qualifications

• Minimum of 1 year of experience in customer service or collections in a call center environment
• Bachelor's degree in business or a related discipline is preferred
• Strong computer aptitude with the ability to learn quickly and apply new knowledge
• Knowledge of negotiation techniques and familiarity with collection policies and procedures
• Ability to remain seated for long periods while performing telephone work