Customer Activation Manager

Job Summary

Transforming how mid-market companies manage their finances, the full-time remote Customer Activation Manager will lead clients through implementation and workflow adoption, ensuring measurable business outcomes and effective change management.

Key responsibilities

• Lead mid-market customers through the transformation journey from implementation to workflow adoption with accountability for time-to-value
• Build and own change management strategies, mapping stakeholders and driving adoption within customer organizations
• Quantify and communicate Ramp's impact in financial terms, focusing on metrics that resonate with CFOs and Controllers

Required qualifications

• 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven track record of driving outcomes
• Demonstrated ability to drive workflow adoption and navigate resistance within organizations
• Fluency in AI tools used for preparing customer interactions and automating tasks
• Technical acumen to engage in conversations about integrations, APIs, and workflow architecture
• Prior success in fast-paced, results-oriented environments, ideally within SaaS or FinTech companies