Customer Adoption Manager

Job Summary

A company is looking for a Customer Adoption Manager (Remote).

Key Responsibilities

• Establish and maintain strong customer relationships to drive adoption and success
• Lead customers through the implementation process, ensuring they achieve desired outcomes
• Develop and execute change management plans to drive continuous value and user retention

Required Qualifications

• 5+ years of experience in enterprise customer success or similar roles in SaaS
• Proven track record of driving customer adoption and achieving retention goals
• Strong analytical skills to correlate user data with business outcomes
• Excellent project management skills and ability to prioritize effectively
• Undergraduate degree or equivalent experience required; advanced degree a plus