Customer Adoption Manager

Job Summary

A company is looking for a Customer Adoption Manager to drive enterprise-wide adoption projects for their customers.

Key Responsibilities

• Lead multi-department change across the residential homebuilding lifecycle
• Guide customers toward operating model reinvention beyond incremental adoption
• Serve as the escalation owner and influence product direction based on implementation feedback

Required Qualifications

• 4+ years of experience in a Customer Success role, preferably in a SaaS environment
• Experience with Customer Success Platforms such as Planhat, ChurnZero, or Gainsight
• Strong sense of ownership and proactive issue resolution skills
• Comfortable using AI and analytics to drive customer value
• Excellent partnership skills with the ability to communicate with diverse stakeholders