Customer Adoption Manager

Job Summary

Working remotely, the full-time salaried Customer Adoption Manager will engage with global customers to increase platform adoption, maximize value, and drive best practices within the Coupa platform.

Key responsibilities

• Develop and champion standard processes within areas of expertise to enhance customer engagement
• Manage customer relationships using strong project management practices to solve business problems
• Provide technical understanding of the Coupa platform, ensuring accurate adoption and alignment with customer goals

Required qualifications

• Proven experience in Procurement, Procure to Pay, or Accounts Payable
• Experience with Software as a Service (SaaS) solutions
• Strong background in customer/client management
• Excellent communication skills, including professional writing and presentation abilities
• Strong organizational skills and analytical thinking capabilities