Customer Advocacy Agent

Job Summary

As a full-time Customer Advocacy Agent, the successful candidate will provide proactive customer outreach, address production issues, and ensure customer satisfaction while working remotely to support the custom framing journey.

Key responsibilities

• Provide proactive daily customer outreach, communicating necessary order changes and informing customers of production issues with care and clarity
• Collaborate with the operations team on high-priority orders, ensuring the voice of the customer is represented at every step
• Monitor customer advocacy channels and assist remote CX agents by answering questions and providing guidance

Required qualifications

• 2+ years of experience in a customer service role
• Proactive, positive, and self-directed with the ability to work independently
• Strong verbal and written communication skills, demonstrating warmth and professionalism
• Collaborative team player who thrives in a fast-paced, ever-changing environment
• Passionate about home, design, and customer experience