Customer Advocacy Analyst

Job Summary

A company is looking for a Customer Advocacy Analyst, Digital Banking.

Key Responsibilities

• Resolve customer complaints through various channels, ensuring timely and compliant responses
• Conduct investigations to identify root causes of issues and analyze complaint data for trends
• Collaborate with internal teams to implement solutions and recommend process improvements

Required Qualifications

• High School Diploma required; Bachelor's Degree preferred
• Minimum of three years in customer relations and complaint management in financial services
• Experience handling regulated complaints preferred
• Proficiency with CRM and complaint tracking systems
• Working knowledge of banking regulations and complaint management standards