Customer Advocacy Communications Manager

Job Summary

To support the mission of reducing the burden of disease, the full-time Customer Advocacy Communications Manager will build relationships with customers to identify advocacy opportunities, manage customer participation in various initiatives, and collaborate with internal teams to promote customer success stories in a remote environment.

Key responsibilities

• Build and maintain relationships with customers to identify and cultivate long-term advocacy opportunities
• Partner with Sales and Customer Success teams to surface customers with strong business outcomes for references and case studies
• Draft and submit customer award nominations and conference speaking proposals while coordinating with Corporate Communications to amplify customer stories

Required qualifications

• 3+ years in customer advocacy, communications, customer marketing, or public relations
• Experience in healthcare, life sciences, health technology, or another regulated industry
• A track record of building relationships with customers that convert into concrete advocacy outcomes
• Strong writing and communication skills demonstrated through case studies, award submissions, or executive talking points
• Experience managing a formal advocacy or reference program from the ground up