Customer Advocacy Lead

Job Summary

A company is looking for a Customer Advocacy Lead to manage and enhance customer advocacy programs.

Key Responsibilities

• Manage the execution of advocacy and reference programs to enhance customer engagement and retention
• Oversee the customer advocacy tool and track engagement metrics to align with business goals
• Develop compelling customer content, including case studies and testimonials, and manage customer speaker engagements for events

Required Qualifications

• 3-5+ years of experience in customer marketing, advocacy, or related roles
• Proven success in managing customer advocacy or reference programs
• Experience managing online review strategies across platforms
• Familiarity with Salesforce, Monday.com, and/or ReferenceEdge is a plus
• Willingness to travel as needed