Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to engage and grow its network of customer advocates.

Key Responsibilities

• Manage and execute advocacy and reference programs to enhance customer engagement
• Oversee the customer advocacy tool and track engagement metrics to align with business goals
• Develop and manage customer content such as case studies and testimonials for marketing initiatives

Required Qualifications

• 3-5+ years of experience in customer marketing, advocacy, or related roles
• Proven success in managing customer advocacy or reference programs
• Experience with online review strategies across platforms
• Familiarity with Salesforce, Monday.com, and/or ReferenceEdge is a plus
• Willingness to travel as needed