Customer Advocacy Manager

Job Summary

To elevate the voice of customers across the cybersecurity landscape, the full-time remote Customer Advocacy Manager will build, manage, and scale a global customer advocacy program while transforming customer success into compelling storytelling that drives pipeline growth and strengthens brand credibility.

Key responsibilities

• Manage day-to-day operations of the global customer advocacy program, including strategy, coordination, and execution
• Align with product business line leaders on overall customer story themes and focus areas
• Conduct customer interviews and collaborate with product marketing to translate customer stories into various marketing assets

Required qualifications

• Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience
• 5-8 years of experience in customer marketing, advocacy, or reference programs, preferably in cybersecurity
• Strong written and verbal communication skills to create high-impact marketing assets
• Proven ability to build rapport and collaborate with internal stakeholders and customers
• Experience using Salesforce and reference tracking tools