Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to manage and scale customer advocacy efforts.

Key Responsibilities

• Manage execution of advocacy initiatives to amplify the voice of customers
• Grow and manage a database of referenceable customers and oversee customer success content creation
• Track key KPIs and report on the impact of advocacy programs on brand visibility and customer sentiment

Required Qualifications

• 6+ years of experience in B2B marketing, customer marketing, or customer success focused on advocacy
• Experience in the SaaS/Tech industry
• Proven success managing mature advocacy programs with measurable results
• Hands-on experience with customer reference platforms and CRM systems like Salesforce
• Familiarity with advocacy tools such as SlapFive, Influitive, or ReferenceEdge