Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager (Remote).

Key Responsibilities

• Collaborate with sales, marketing, and product teams to align advocacy programs with business objectives
• Identify and engage customer advocates, maintaining a database of compelling customer stories
• Design and manage customer advocacy programs, track performance, and facilitate participation in marketing activities

Required Qualifications

• Experience in a Customer Advocacy or Customer Reference program, particularly in developing B2B case studies
• Solid understanding of technology and IT pain points
• Knowledge of B2B marketing communication fundamentals with a digital-first mindset
• Proficiency in project management tools and Google Suite
• Reasonable academic or on-the-job experience is acceptable