Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to lead their Customer Advocacy program and enhance brand reputation through customer storytelling.

Key Responsibilities

• Develop and elevate the customer advocacy program by identifying and nurturing successful customer stories
• Create customer case studies and video testimonials, and manage the awards program to highlight customer innovation
• Collaborate with various teams to align advocacy content with marketing initiatives and ensure effective use of advocacy assets

Required Qualifications

• 5+ years in customer marketing, advocacy, or related roles in B2B SaaS or marketing agencies
• Proven experience building impactful programs that support sales and influence pipeline
• Experience in creating engaging content such as case studies and testimonials
• Bachelor's degree or equivalent professional experience
• Strong project management skills with the ability to manage multiple initiatives simultaneously