Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to lead its customer advocacy program and enhance brand reputation through customer stories.

Key Responsibilities

• Develop and elevate the customer advocacy program, identifying key customer success stories
• Create customer case studies and video testimonials, and manage the awards program
• Collaborate with various teams to align advocacy content with marketing initiatives and track program impact

Required Qualifications

• 5+ years of experience in customer marketing, advocacy, or related roles in B2B SaaS or marketing agencies
• Proven ability to build impactful programs that support sales and enhance customer engagement
• Experience in creating compelling content such as case studies and testimonials
• Strong project management skills with the ability to handle multiple initiatives simultaneously
• Bachelor's degree or equivalent professional experience