Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to lead its customer advocacy program and enhance brand reputation through customer success stories.

Key Responsibilities

• Develop and manage the customer advocacy program, identifying and nurturing successful customer stories
• Create compelling customer case studies and video testimonials while overseeing the awards program
• Collaborate with various teams to ensure advocacy content aligns with marketing initiatives and sales support

Required Qualifications

• 5+ years of experience in customer marketing, advocacy, or related roles in B2B SaaS or marketing agencies
• Proven ability to build effective programs that positively impact sales and customer engagement
• Experience in creating engaging content such as case studies and testimonials
• Bachelor's degree or equivalent professional experience
• Strong project management skills and a proactive attitude