Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to lead their customer advocacy program and enhance brand reputation through storytelling.

Key Responsibilities

• Develop and manage the customer advocacy program, identifying and nurturing inspiring customer stories
• Create customer case studies and video testimonials, and oversee the awards program
• Collaborate with cross-functional teams to align advocacy content with marketing initiatives and sales support

Required Qualifications

• 5+ years of experience in customer marketing, advocacy, or related roles in B2B SaaS or marketing agencies
• Proven success in building impactful programs that support sales and drive customer engagement
• Experience in creating compelling content such as case studies and testimonials
• Bachelor's degree or equivalent professional experience
• Strong project management skills with the ability to handle multiple programs simultaneously