Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to enhance brand presence and credibility in the market.

Key Responsibilities

• Manage the customer reference program, developing case studies and testimonials from satisfied customers
• Coordinate joint speaking engagements with customers for industry events and collaborate on customer reference content
• Optimize profiles on review platforms and track performance metrics to enhance market perception

Required Qualifications

• Bachelor's degree preferred
• 3-5 years of experience in reputation management, customer marketing, or brand marketing
• Experience managing review platforms and engaging customers for advocacy
• Strong cross-functional collaboration abilities with experience managing multiple workflows
• Healthcare industry experience strongly preferred