Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to build and scale customer advocacy programs.

Key Responsibilities

• Own and execute customer advocacy programs, including testimonials, case studies, and peer engagement initiatives
• Identify, recruit, and manage customer advocates across various industries and segments
• Measure and report on advocacy performance, including participation and engagement metrics

Required Qualifications

• 3+ years of experience in customer marketing, advocacy, community, or related B2B SaaS roles
• Proven experience working directly with customers to activate stories and advocacy participation
• Experience with CRM systems and advocacy or reference platforms is a plus
• Ability to manage multiple initiatives in a fast-paced environment
• A collaborative, hands-on approach and drive to succeed