Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to enhance customer engagement and advocacy programs.

Key Responsibilities

• Manage and expand the customer advocacy program, nurturing relationships across all account levels
• Create and showcase customer impact content to support marketing initiatives and build trust
• Track and report on advocacy initiatives and KPIs to identify opportunities for program evolution

Required Qualifications

• 5+ years of experience in customer marketing, advocacy, community, or customer content roles in B2B SaaS
• Strong relationship-building skills with a customer-first mindset
• Proven ability to collaborate with sales leaders to execute advocacy strategies
• Experience in project management with the ability to handle multiple programs simultaneously
• Tech-savvy with experience using AI and sales reference management tools for advocacy processes