Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Complaints Manager.

Key Responsibilities

• Lead a team of complaint resolution specialists to ensure exceptional customer experience and service level compliance
• Establish performance expectations and promote a culture of ownership and continuous learning
• Oversee complaint operations, ensuring accurate and timely resolutions while managing regulatory obligations

Required Qualifications

• 5-7 years of experience in customer service or complaints management in regulated financial services
• Associate degree or equivalent experience required; bachelor's degree preferred
• Strong understanding of consumer finance regulations and complaint management processes
• Proficiency in complaint management systems and Microsoft Office Suite
• Experience in analyzing issues and implementing effective solutions under pressure