Customer Advocacy Manager
Job Summary
Building a robust community of professor advocates, the full-time Customer Advocacy Manager will design and launch advocacy programs, manage case studies, and develop referral strategies, all while working remotely.
Key responsibilities
- Design and launch a professor advocate program to engage and activate customer champions
- Oversee the creation of customer case studies and testimonials to enhance brand credibility
- Develop a structured referral program to convert professor goodwill into sales opportunities
Required qualifications
- 4+ years of experience in customer marketing, advocacy, or community programs in a B2B SaaS environment
- Demonstrated success in building advocacy programs that produce measurable commercial outcomes
- Exceptional relationship-building skills with the ability to connect genuinely with busy professionals
- Strong storytelling instincts to craft compelling narratives from customer outcomes
- Analytical mindset with the ability to track performance and derive actionable insights
Complete Job Description
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