Customer Advocacy Manager

Job Summary

To enhance customer engagement, the full-time remote Customer Advocacy Manager will manage a program that highlights customer success stories, oversees an annual awards program, and collaborates with Sales and Product Marketing to identify and showcase compelling customer narratives.

Key responsibilities

• Own and grow a curated group of elite customer advocates, managing daily engagement and recognition opportunities
• Run the annual customer awards program, including nominations, judging, and recognition of advocates' impact
• Collaborate with Sales and Customer Success teams to identify and interview customers with compelling stories for market influence

Required qualifications

• 5+ years of professional experience, with at least 3 years in customer marketing or advocacy roles
• Proven ability to independently manage a program with limited oversight
• Strong interviewing skills to draw out and shape customer narratives
• Experience managing external vendors for content production
• Bachelor's degree or equivalent relevant experience