Customer Advocacy Marketing Lead

Job Summary

A company is looking for a Customer Advocacy Marketing Lead to manage programs that engage and grow customer advocates.

Key Responsibilities

• Manage and optimize the advocacy and reference program, ensuring efficient handling of reference requests
• Oversee the development of customer stories, including case studies and testimonials, to enhance brand credibility
• Track and report on advocacy initiatives' impact, including customer engagement and reference usage

Required Qualifications

• 3-5+ years of experience in customer marketing, advocacy, or related roles
• Proven success in managing customer advocacy or reference programs
• Experience managing online review strategies across platforms
• Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus
• Willingness to travel as needed