Customer Advocacy Marketing Lead

Job Summary

A company is looking for a Customer Advocacy Marketing Lead to manage customer advocacy programs and drive engagement.

Key Responsibilities

• Manage and optimize the advocacy and reference program, ensuring effective handling of reference requests
• Develop compelling customer stories, including case studies and testimonials, to enhance brand credibility
• Track and report on the impact of advocacy initiatives, providing insights for program improvements

Required Qualifications

• 3-5+ years of experience in customer marketing, advocacy, or related roles
• Proven success in managing customer advocacy or reference programs
• Experience managing online review strategies across platforms
• Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus
• Willingness to travel as needed