Customer Advocacy Marketing Lead

Job Summary

A company is looking for a Customer Advocacy Marketing Lead to manage programs that engage and grow their network of customer advocates.

Key Responsibilities

• Manage the execution of advocacy and reference programs, ensuring efficient handling of reference requests
• Own the daily management of the customer advocacy tool, optimizing processes and tracking engagement metrics
• Project manage the development of customer stories and coordinate cross-functional collaboration for strategic distribution

Required Qualifications

• 3-5+ years of experience in customer marketing, advocacy, or related roles
• Proven success in managing customer advocacy or reference programs
• Experience managing online review strategies across platforms
• Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus
• Willingness to travel as needed