Customer Advocacy Marketing Manager
Job Summary
Managing a customer advocacy and references program, the full-time Customer Advocacy Marketing Manager will capture customer stories through various content formats and collaborate with cross-functional teams to drive awareness and adoption of enterprise technology solutions.
Key responsibilities
- Collaborate with marketing, product marketing, and sales teams to identify and develop customer success stories
- Manage a content calendar and coordinate customer interviews while ensuring alignment with storytelling standards
- Analyze content performance and program metrics to recommend improvements and prioritize future storytelling opportunities
Required qualifications
- Bachelor's degree or equivalent practical experience
- 4+ years of experience in B2B marketing, customer advocacy, public relations, or content marketing
- Experience in creating and managing content with cross-functional stakeholders
- Strong understanding of AI and generative AI technologies in enterprise environments
- Proven ability to build and maintain relationships with customers and strategic partners
Complete Job Description
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