Customer Advocacy Principal

Job Summary

A company is looking for a Customer Advocacy Principal.

Key Responsibilities

• Own the customer advocacy strategy and collaborate with executive stakeholders to align priorities and secure investment
• Produce customer case studies and manage the storytelling engine to support sales and marketing efforts
• Build and execute programs that elevate top customers as industry voices and drive customer engagement at events

Required Qualifications

• 10-12+ years of experience in customer marketing, advocacy, or success within a B2B environment
• Proven track record of developing and demonstrating ROI on customer programs
• Experience working with VP and C-level stakeholders and presenting to executive leadership
• Strong strategic leadership and relationship-building skills
• Familiarity with managing Customer Advisory Boards or similar engagement programs